High-speed connections in broadband Britain may be cheaper and faster than ever before, but half of subscribers are unhappy with the service they are getting.
The survey, conducted by price comparison service uSwitch, found that four out of nine providers have less satisfied customers this year than last and that four million customers are dissatisfied with their ISP.
Topping the sin bin list were BT and Orange, which were ranked the poorest for value for money and the worst broadband provider respectively. More than a third of Orangeâ??s broadband customers indicated they were not satisfied with their service at all.
BT-owned PlusNet, achieved the most favourable rating, with 86 per cent customer satisfaction. The ISP walked away with nine out of a total of 11 categories including best technical support and best customer service.
Source:vnunet.com
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