Mobile-phone users are being warned to watch out for rogue salesmen who cold-call customers and trick them into switching to expensive long-term contracts against their will.
Ofcom, the communications regulator, says that complaints about the practice have soared this year and that a voluntary code of practice, introduced in July, has failed to stamp out the problem.
Ed Richards, chief executive of Ofcom said: ?In July of this year we put in place a voluntary code of practice, following assurances from industry that they would tackle this problem. I am afraid to say that there is a lack of evidence to date that this will be sufficient to ensure that consumers will be protected. So, this week we will start a formal review into these practices and the effectiveness of the voluntary code.?
Source:timesonline.co.uk
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